Policies

Complaints Policy & Procedure

In the interest of our clients, we have implemented a formal complaints policy. This policy ensures that any complaint that you may have will be dealt with fairly and speedily and by competent staff.

Given the complexity of the financial services environment, we must point out that we will only be in a position to accept responsibility for such complaints as pertain directly to our service to you. In all other matters, we will endeavour to facilitate complaints that you may have by directing them to the most appropriate facility. In the event of a complaint not being handled to your satisfaction by this office, then you will have recourse to the Ombud or such other recourse as may be advised by your attorney.

Should you require a copy of the complaints policy and procedure click on either of the documents below or request a copy from our offices. In this regard, please contact

- Download Aon South Africa (Pty) Ltd manual by clicking here

- Download Aon Re Africa (Pty) Ltd manual by clicking here

C/O The Compliance Officer Attention: Carmen Foster
Tel: 0860 100 404
E-mail: [email protected]
or Postal address: P O Box 78367, Sandton, 2146.

If you are dissatisfied with the outcome of your complaint, you may lodge a complaint with the Ombudsman for Financial Services Provider (FAIS Ombud). The FAIS Ombud may be contacted at the following address:

P O Box 74571, Lynwood Ridge, 0040
Tel: +27 12 470 9080/+27 12 762 5000
Fax: +27 12 348 3447/+27 86 764 1422
E-mail: [email protected]

National Financial Ombud Scheme

The National Financial Ombudsman’s (NFO) Scheme is there to resolve complaints brought about from consumers against Financial Service Providers, and is an independent body which exists to resolve financial services complaints fairly, impartially, and efficiently. The NFO may be contacted at the following:

Johannesburg Office	Cape Town Office	Contact details	Postal address
110 Oxford Road Houghton Estate Johannesburg Gauteng          2192	6th Floor, Claremont Central Building 6 Vineyard Road Claremont 7708	Tel: 0860-800-900 Email: [email protected] Website: www.nfosa.co.za	110 Oxford Road Houghton Estate Johannesburg Gauteng 2192

 

Conflict of Interest Management Policy

Aon South Africa (Pty) Ltd (“Aon”) is an authorized Financial Services Provider (“FSP”) in terms of Financial Advisory and Intermediary Services Act 37 of 2002 (“FAIS”). As required by FAIS, as set out in Board Notice 58 of 2010, Aon must implement and maintain a Conflict of Interest Management Policy. Coupled with this requirement, Aon is committed to providing financial services to clients, with integrity, honesty, transparency and in a manner that always put our client’s interests first.

A copy of this policy can be requested from our office by contacting the abovementioned individual

- Download Aon South Africa (Pty) Ltd manual by clicking here

- Download Aon Re Africa (Pty) Ltd manual by clicking here

Promotion of Access to Information Manual

Under the Promotion of Access to Information Act 2000 ("PAIA"), private companies are required to grant access to records they hold if those records are required by the requestor to exercise or protect any legal right the requestor enjoys under the law. Aon South Africa (Pty) Ltd, Aon Re Africa (Pty) Ltd, Aon Limpopo (Pty) Ltd and Aon Consulting South Africa (Pty) Ltd have published a manual as required by s51 of PAIA.

- Download Aon South Africa (Pty) Ltd manual by clicking here

- Download Aon Re Africa (Pty) Ltd manual by clicking here

- Download Aon Limpopo (Pty) Ltd manual by clicking here

- Download Aon Consulting South Africa (Pty) Ltd manual by clicking here

- Download Inforegsa PAIA Form02 Reg7 REQUEST FOR ACCESS TO RECORD here

- Download Form 3 OUTCOME OF REQUEST AND OF FEES PAYABLE.PAIA here