The Unsung Hero of Engineering Success

Professional Indemnity

Smarter underwriting, stronger risk management and collaboration between insurers and engineers are shaping the industry’s future.

Engineering has always been about progress - stretching the limits of knowledge, materials and technology to solve complex problems. But innovation and risk are inseparable. Every project carries uncertainty and managing that risk effectively is what allows great ideas to become reality.

“Specialist Professional Indemnity (PI) insurance plays a crucial role in this process. It gives engineers the confidence to take calculated risks, knowing they have protection against unforeseen failures or liabilities. In doing so, it fuels innovation while maintaining financial and operational resilience. But achieving this balance requires skill - and that’s where the role of risk officers becomes indispensable,” says Clarissa Rizzo, Business Unit Head for Professional Risks at Aon South Africa.

Why Professional Indemnity Matters
“It’s often only when a claim arises that clients realise how vital PI insurance cover truly is. Project costing is complex enough and adding insurance to the mix can feel daunting. Yet, the right policy and partner can determine how well a business weathers a challenge,” says Clarissa.

“In South Africa, annual PI policies negotiated with local insurers often offer broader coverage and better pricing than single-project PI cover. Still, understanding what is required contractually - and why - is essential,” she adds.

“Negligence claims can cripple both professional reputation and financial stability. With litigation on the rise, the current loss ratio sits at around 45%. PI insurance also has a long tail — a typical claim can take up to seven years to settle. In such an environment, sustainability and continuity matter far more than the lowest premium. Unfortunately, economic pressures often push price to the forefront of decision-making, sometimes at the cost of adequate protection,” Clarissa explains.

Market Trends and Shifting Dynamics
Recent years have seen larger, costlier claims driving higher premiums and stricter underwriting. While these measures protect insurers’ balance sheets, they also encourage improved risk management across the sector with loss ratios expected to decline below 40% in the near future.

“Despite these challenges, South Africa’s insurance market remains strong and competitive. Local insurers provide sufficient capacity, expertise and flexibility - even for large-scale and complex projects. This adaptability allows for meaningful collaboration when policies need to evolve alongside project or contractual changes,” says Clarissa.

The Foundation of Sustainable Projects
At the heart of every successful engineering project lies solid risk management. It’s the foundation of sustainability and innovation, ensuring that quality and safety are deliberately built into every phase of design and delivery.

“Insurers are already factoring a firm’s risk maturity into pricing decisions. Businesses that demonstrate robust risk management practices often benefit from more favourable terms - reinforcing the link between proactive risk control and financial efficiency,” says Clarissa.

Insurance, in this context, is not a burden but an enabler of progress. By transferring risk, it allows businesses to pursue innovation and growth with confidence. “Professional Indemnity cover, in particular, should be viewed not as a grudge purchase but as a strategic investment in long-term resilience,” she adds.

A common challenge lies in managing the tension between budget constraints and comprehensive cover. “We believe the solution lies in education. Clients make their own choices, but informed decisions require full understanding of both risk and consequence. We often draw on real-world claim examples to illustrate how underinsurance can lead to greater long-term costs - helping individuals and organisations to find the right balance between protection and affordability,” Clarissa explains.

The Future of Professional Indemnity
The PI landscape is shifting toward dynamic, risk-based underwriting. Insurers are increasingly focusing on each firm’s overall risk profile, not just its claims history. While premiums are unlikely to decrease significantly, the market is stable and expected to remain so for the foreseeable future.

However, misconceptions persist. “Many still view PI as a catch-all safety net, assuming any loss or dispute will automatically be covered. Professional Indemnity is designed to address negligence, not poor decisions or intentional acts. Understanding policy exclusions, limits of indemnity and scope of cover is vital to avoiding unpleasant surprises,” Clarissa emphasises. 

“Insurance should never be left to the last minute. Including your broker and insurer from the start - particularly on large or complex projects - ensures the right cover is in place and aligned with contractual obligations. Your insurance policy may well become one of the most important documents you hold as an engineering professional,” she adds.

“Ultimately, insurance provides the security to innovate boldly, build confidently and grow sustainably. When managed proactively, it becomes a tool not just for protection - but for progress,” Clarissa concludes.

Ends…

Disclaimer
The contents hereof should not be construed as legal advice on any matter. You should not act or refrain from acting on the basis of any content included in this communication without seeking professional legal counsel. This communication does not constitute or create a lawyer-client relationship between us.

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Media Contact
Deidre Beylis
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+27 84 426 0410